Frequently Asked Questions

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Frequently Asked Questions

What warranties do you offer?

Design Jewelry Store (DJS) offers a standard replacement, exchange and or money back warranty for defects. Our warranty does not include every day wear and tear or abuse/neglect. We also cannot cover any Design Jewelry Store (DJS) pieces that have been worked on by another jeweler.

Do you offer appraisals or insurance?

We do not offer appraiser or insurance programs, but are happy to make recommendations on how to get your jewelry properly insured.

What is your return/exchange policy?

Design Jewelry Store (DJS) wants you to love your new purchase. If however you need to return an item we are here to help.

For returns, please contact us within 30 days of receiving your order. We gladly accept returns and will offer a full refund on non-custom items. Items returned after 30 days may be returned for online and store credit only. For diamond engagement ring purchases, refunds are up to owner discretion and may be subject to a 35% restocking fee.

Returned items must be in original condition and not show any signs of wear or use. To request a refund or exchange, please e-mail customerservice@designjewelrystore.com. Include your first and last name, item name and reason for return. Once return is received, all items will be carefully examined and full refund or store credit will be issued within 5 days. Please note that refund/store credit will be issued for value of merchandise returned only (shipping fees will not be credited). Store credit is valid for 5 years once issued.

We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us at customerservice@designjewelrystore.com

How do I get my partner’s ring size without them knowing?

Start by asking your significant other’s friends and family. If they wear rings frequently, try to take one without them noticing to a local jewelry store and ask them to check the size. Be sure to note which finger and hand they wear it on! Each of our fingers are different sizes and they can even vary from right to left hand.

If you still are out of luck, we can try to guess based on their height and shirt size (S,M,L). We can usually get within the ball park.

How should I get my finger sized?

Any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside). Jewelers will not have quarter sizes, but will be able to determine if you need a quarter size or not.

What is the difference between comfort fit and regular?

Comfort fit is rounded on the inside, making it easier to slide on and off. Most of our wide bands come in comfort fit. Comfort fit tends to fit large, so if you are an 8 in a regular fit, you may be closer to a 7.5 or 7.75 in comfort fit.

I just got my ring but it doesn't fit! What do I do?

Refer to the DJS return/exchange policy.

What’s the difference between metals?

First, let’s explain karat. Karat is the unit used to measure the purity of gold. Pure gold is 24kt, or 100% gold. 18kt contains 75% gold (18/24=.75) and 14kt contains 58.5% gold. The reason alloys get added to gold is to make them strong. 24kt is very soft, making it not very ideal for every day wear. Thus, many jewelers opt to work in 14kt and 18kt which are both very strong.

14kt white gold: 14kt white gold contains 58.5% pure gold and 41.5% alloys. 14kt’s natural color is off white, so it gets rhodium plated to get a bright white color. 14k white gold is a very strong and durable metal and is the most cost effective option for someone who wants white toned jewelry.

14kt rose gold: 14kt rose gold is also referred to as pink gold or red gold. It is rosy in color and can vary from jeweler to jeweler. Some can be more orange and some can be more pink. Rose gold is alloyed with copper to get the rosy color. 14kt rose gold is a great metal for every day wear.

14kt yellow gold: 14kt yellow gold is pale yellow or golden in color. 14kt yellow gold is a great metal for every day wear.

18kt White Gold: 18kt white gold contains 75% gold and 25% alloy. Because 18kt has more gold, it is going to be slightly softer than 14kt. It will also have more of a yellow tint, making you notice when the rhodium coating begins to wear off sooner than you would with 14kt.

18kt Rose Gold: 18kt rose gold has a very rich color. It is not necessarily more pink since it actually has more gold in it, not more copper. It is best described as a brownish red.

18kt Yellow Gold: 18kt yellow gold is a very beautiful color as it is very rich and more yellow than 14kt yellow gold. We recommend 18kt yellow gold if you are going for a more saturated color for your piece.

Platinum: Platinum is a very dense metal, making it almost twice as heavy as gold. Because it is so much heavier, it is more expensive. If the price tag doesn’t get in your way, we highly recommend platinum. It is hypoallergenic, so if you are usually allergic to metals, platinum is your best route. Unlike white gold, it does not have metal memory. When a setter sets a diamond, the prongs stay put, where white gold may have the tendency to loosen around the stone. Another benefit of its malleability, platinum will more likely stay together as one piece in the unlikely event of being damaged. On the other hand, white gold’s hardness makes it more brittle and at risk of breaking.

Sterling Silver: Sterling silver is a very common metal and very affordable. Sterling silver is the only metal in this list that tarnishes, or changes color. You can slow the process of tarnishing by keeping your silver jewelry dry, not showering or swimming in it or letting any chemicals (hair spray, sunscreen, etc.) come in contact with it. Tarnish only occurs on the surface, so you can have your sterling silver jewelry re-polished to make it bright white and shiny again.
Because silver is soft, we do not use it to make any jewelry that holds gemstones or diamonds. We also do not recommend it for any delicate or thin bands as it can bend too easily. Sterling is a great metal for wide bands and for those who are not used to wearing jewelry and are afraid they may lose their ring.

Which metal is best?

The best metal varies on a case by case basis. The most cost effective is the 14kt golds. If you are ordering a band and do not trust yourself with an expensive ring, start with sterling silver. If you are allergic to most metals, go with platinum.

What is rhodium plating?

Rhodium plating is necessary to achieve a bright white finish on white gold. White gold’s true color is off white. Since gold comes out of the ground yellow, we add white alloys to it to create white gold. Since we can never achieve a perfect bright white, white gold gets plated with a thin coat of rhodium, a rare metal that is a member of the platinum group.

Why is my silver jewelry changing colors?

This is very common for silver jewelry and it is called tarnishing. The good news is that tarnish only occurs on the surface and can be polished away. If you want your white metal jewelry to not tarnish, opt for white gold or platinum- neither of these metals will tarnish.

How should I clean my jewelry?

Disclaimer: DJS can make recommendations for jewelry maintenance, which is intended for information purposes only. It is not intended as professional advice and should not be construed as such.

We recommend a very straight forward and unconventional cleaning method: ketchup or salsa. The acidity from the tomatoes cleans brass jewelry immediately making it bright and shiny again. Simply mix a little tomato condiment of your choice with some water and swish your jewelry around in it for a few minutes. Thoroughly rinse off and dry.

What is the difference between karat and carat?

Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.

Can you set my heirloom gemstone or diamond?

No, DJS recommends you work with your local jeweler for heirloom gemstone or diamond settings.

Will you set a diamond or gemstone purchased elsewhere?

No. Design Jewelry Store (DJS) is committed to responsible sourcing care about it not just for our business, but the entire industry. DJS works very closely with our suppliers to make sure all of the stones we use are traceable and responsibly sourced. Since we cannot verify the source of your newly purchased stone, we will not set it in our jewelry.

What are the 4 C’s?

The 4 C’s stand for Carat, Clarity, Color and Cut.

Carat is used to measure the weight of diamonds and gemstones.

Clarity refers to how clear a diamond is and is based on how many inclusions are inside the diamond. Inclusions can include minute crystals, growth patterns, tiny enclosed fractures, etc. Clarity is measured on a scale from IF (internally flawless) to I2 (included 2). The clearer a diamond is the rarer and thus, the higher the price.

Color refers to the color of a diamond. Diamonds tend to have a yellowish or brownish tint. The scale starts at D (colorless) and goes all the way down to Z (noticeable color). Most diamonds we see in the market are in the D-I range.

Cut refers to the cut of a diamond and is the most overlooked but possibly the most important! Cut is the only contribution by man, while all others are naturally occurring. Cut can really make or break the appearance of the stone. If a diamond has excellent proportions, symmetry and angles it is going to have optimal light return and be very sparkly. If a diamond has poor angles, poor symmetry and poor polish, it will appear dull and dark.

What is a synthetic diamond or synthetic gemstone?

A synthetic diamond or gemstone has essentially the same chemical composition, crystal structure, optical and physical properties of its nature counterpart. The main difference is that one is grown in a lab in a matter of months or years, and the latter is formed deep inside the earth over the course of millions of years.

Why should I get a synthetic diamond or gemstone over a natural one?

There are a few reasons to opt for a synthetic gem over a natural gem. For one, it is a lot more cost effective to go synthetic. Another reason is that it can be a more ethical decision in the way that you are not directly contributing to the mining industry issues and conflicts. That is not to say that it is the only ethical option as there are many ways to leave a positive impact on the mining industry by opting for a natural.

Why should I get a natural gemstone or diamond over a synthetic one?

There is something ethereal and magical about owning a natural gemstone or diamond. Naturally occurring gems are a wonderment in and of itself, not to mention the fact that they took millions of years to make its way to your hand. You can make a positive impact on mining communities and families when you purchase a responsibly sourced or traceable gemstone or diamond. As the demand increases for responsibly sourced and traceable gems, we begin to see changes taking place in mining communities such as establishing safe working conditions, affordable healthcare and fair wages.

Do you do custom work?

We at DJS work towards finding a unique piece of jewelry, which fits your needs. We pride ourselves on matching the design of our jewelry with the customer’s specific needs. DJS works with jewelers across the globe to find unique pieces that our customers will enjoy for a lifetime.

Is my custom design truly one of a kind?

In a sense, yes.

Design Jewelry Store (DJS) is committed to finding the right design for our customer.