Return Policy

At DesignJewelryStore we strive to make every piece of jewelry as precious and beautiful as the moment it commemorates.
If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we’ll do our utmost to recreate it to your full satisfaction.

RETURN POLICY

New, unworn items can be returned to DesignJewelryStore within 30 days of delivery.
Please note that because all our personalized items are unique, those returns will incur a 35% restocking fee.

CANCELLATION POLICY

  • Once your order has been submitted we are immediately beginning the process of production of your personalized designed items.
  • If you would like to cancel your purchase, the restocking fee is 35%of the total amount of the item.
  • To cancel your order, please contact our customer service representatives at customerservice@designjewelrystore.com
  • Cancellations will be processed on the day we receive your cancellation request.
  • Your account you used to purchase your items will be refunded. It may take up 14 business days from the day your refund was approved.

DesignJewelryStore reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Care Representatives at customerservice@designjewelrystore.com